Tyvictoria Care Home
Privacy Policy
This policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, or use our services. We are committed to handling personal data fairly, lawfully and transparently.
At a glance
How we use your information
We use personal information to respond to enquiries, provide care and support, manage admissions, and meet our legal and regulatory obligations.
What we collect
Contact details, enquiry information, and—where relevant—health and care information needed to assess and provide appropriate support.
Why we collect it
To communicate with you, deliver our services safely, improve our website and processes, and comply with applicable UK law.
Your rights
Your choices and data protection rights
Under UK data protection law, you have rights over your personal information. We will always aim to respond promptly and within required timeframes.
Access, correction and deletion
You can request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request deletion where appropriate.
Objection and restriction
You may object to certain processing or ask us to restrict how we use your information in specific circumstances.
Data portability
Where applicable, you can request that we provide your data in a commonly used format or transfer it to another organisation.
Complaints
If you have concerns, please contact us first so we can help. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Details
Lawful bases, sharing and retention
We process personal information only when we have a lawful basis to do so. Depending on the situation, this may include consent, contractual necessity, legal obligation, vital interests, or legitimate interests.
We may share information with trusted third parties where necessary—for example, healthcare professionals, local authorities, regulators, IT and website providers, or professional advisers. We only share what is needed, and we expect partners to protect your information appropriately.
We take confidentiality seriously and only use personal information to provide safe, respectful care and to meet our legal responsibilities.
Tyvictoria Care Home
We keep personal information only for as long as necessary for the purposes described above, including to meet clinical, safeguarding, regulatory and accounting requirements. When information is no longer needed, we securely delete or anonymise it.