Annual Report 2025/2026

Aura Care Homes Limited – Annual Return 2025/2026

Aura Care Homes Limited

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Aura Care Homes Limited

Provider summary

The provider was registered on: 30/08/2019
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.

All staff receive face to face practical training in areas such as Moving and Handling of People

Fire Safety, and also online mandatory training with a reputable care skills provider which must be completed prior to starting employment in their job roles These are automatically updated annually .In addition to these, staff undergo induction training and the manager will arrange additional training based on their interests and job roles, as identified through observation and supervision.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.

We have 41 permanent staff including full/part time and bank staff. Staff retention is high at Ty Victoria. Our agency usage was 2 night nurses shift from agency , with staff generally covering any extra shifts in house.

We have a comprehensive approach to supporting new starters,

giving staff a positive experience from application to induction.

Regulated services delivered by this provider

Service name Service type Type of care
Ty Victoria Nursing Homes Care Home Service Adults With Nursing

Service: Ty Victoria Nursing Homes

Service summary

Service Type Care Home Service
Type of Care Adults With Nursing
Approval Date 30/08/2019
Maximum number of places 22
Service Conditions
  • The responsible individual for this service is Nirmala Simkhada
  • A maximum of 22 individuals can be accommodated at this service
  • Aura Care Homes Limited is registered to provide a Care Home Service at Ty Victoria Nursing Home, 97 Victoria Road Waunarlwydd, Swansea SA5 4TB
How many people in total did the service provide care and support to during the last financial year? 27

Service management

Responsible Individual(s) Nirmala Simkhada
Manager(s) Nicola Scott

Service contact details

Service Telephone Number 01792 874306
Service Contact Email Address nirmala.simkhada@tyvictoria.co.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service
  • Nepalese
  • Welsh
Non-verbal communication methods used at the service
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Writing (Paper / Whiteboards)
  • Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

  • Access to minibus or other transport
  • Garden(s)
  • Laundry service
  • Lifts
  • Number of bathrooms with assisted bathing facilities: 2
  • Number of bedrooms with en‑suite facilities: 2
  • Number of communal lounges: 2
  • Number of dining rooms: 0
  • Number of shared bedrooms: 0
  • Number of single bedrooms: 22
  • On‑site parking
  • Outdoor seating / entertainment area
  • Wheelchair access

Engagement with people using the service

Scheduled residents meeting Facebook Page Telephone Conversation Face to face feedback

Compliance and quality statement

Inspected – Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We’re proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people’s needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £900
The maximum weekly fee payable during the last financial year? £1044

Complaints processed by the service

Total number of formal complaints made during the last financial year 1
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 1

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 27

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 1 0
Registered Nurse (1+ Years in Practice) 7 1
Senior Care Worker 1 0
Care Worker 24 0
Domestic staff 5 0
Catering staff 2 0
Other Staff 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Registered Nurse (1+ Years in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Registered Nurse (1+ Years in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Registered Nurse (1+ Years in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager Working towards all staff completing All staff have completed
Deputy Manager Working towards all staff completing All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Registered Nurse (1+ Years in Practice) Working towards all staff completing All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Not relevant to this staff group All staff have completed
Domestic staff Not relevant to this staff group All staff have completed
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Working towards all staff completing All staff have completed
Deputy Manager Working towards all staff completing All staff have completed
Supervisory Staff (not providing direct care) Not relevant to this staff group Not relevant to this staff group
Registered Nurse (1+ Years in Practice) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Supervisory Staff (not providing direct care) 0 0 0
Registered Nurse (1+ Years in Practice) 3 2 0
Senior Care Worker 1 0 0
Care Worker 19 0 0
Domestic staff 5 0 0
Catering staff 2 0 0
Other Staff 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 1
Registered Nurse (1+ Years in Practice) 2 0
Senior Care Worker 0 0
Care Worker 5 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 0 1
Registered Nurse (1+ Years in Practice) 3 4
Senior Care Worker 1 0
Care Worker 13 11
Domestic staff 0 5
Catering staff 2 0
Other Staff 0 2

Staff qualifications

Hold required qualification & Working towards required qualification – not apprenticeship
Role type Hold required qualification Working towards required qualification – not apprenticeship
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 1 0
Registered Nurse (1+ Years in Practice) 1 0
Senior Care Worker 1 0
Care Worker 1 0
Domestic staff 0 0
Catering staff 1 0
Other Staff 0 0
Working towards required qualification – apprenticeship & Qualification not required for role
Role type Working towards required qualification – apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Registered Nurse (1+ Years in Practice) 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role typeTypical shift patterns
Registered Nurse (1+ Years in Practice) 8am-8pm days or 8pm -8am nights
Senior Care Worker 8am-8pm
Care Worker 8am-8pm or 8pm -8am

More posts